Shipping & Returns

We believe the final experience should be as considered as the product itself.

Shipping

European Union

Free shipping to all EU countries. Delivery within 5-10 business days.

Delivery Zones

France: 5-7 business days
Netherlands: 5-7 business days
Belgium: 5-7 business days
Germany: 5-8 business days
Other EU countries: 7-10 business days

Tracking

All orders include tracking. You will receive shipping confirmation with tracking details once your order is dispatched.

Duties & Taxes

All duties and taxes are included in the displayed price. There are no hidden fees or surprise charges upon delivery.

We handle all customs documentation. Your experience should be seamless from checkout to delivery.

Returns

14-Day Return Policy

If you are not completely satisfied, you may return your purchase within 14 days of delivery for a full refund.

Conditions

Item must be unused and in original condition
Original packaging must be intact
Return shipping costs are the responsibility of the customer

Process

Contact us at returns@atelier-atlas.com to initiate a return. We will provide return instructions and a prepaid label for select countries.

Payment

Accepted Methods

Visa, Mastercard, American Express
PayPal
Apple Pay, Google Pay
Bank transfer (EU only)

Security

All transactions are processed securely through Stripe. We never store your payment information.

Care Instructions

Handwoven wool textiles are remarkably durable and naturally resistant to stains. With proper care, your piece will age gracefully for generations.

Regular Care

Vacuum regularly using a low suction setting
Rotate periodically to ensure even wear
Keep away from direct sunlight to prevent fading

Spot Cleaning

Blot spills immediately with a clean cloth. Avoid rubbing. For stubborn stains, consult a professional rug cleaner experienced with handwoven wool textiles.

Professional Cleaning

We recommend professional cleaning every 2-3 years. Always use a cleaner experienced with natural wool textiles.